Faults with the category of watches that we sell are extremely unlikely although they are highly tuned mechanical instruments and as such, problems can sometimes occur. In regards to a watch that has suffered a manufacturing defect, these may be covered under one of two warranties depending on the watch. In either circumstance, the best practice is to contact us in the first instance. Some issues can be rectified by guidance from our assistants. If this is not the case, they will also suggest the best course of action. This may involve returning the watch to us for which we will reimburse you for the return postage once the inspection is complete and a fault has been verified. If your watch develops a fault for any reason that falls outside of the relevant warranty, we may still be able to assist in arranging a repair although this would be at an agreed upon cost.
Watches with existing manufacturer’s warranty
Watches that are still covered by the original manufacturer's warranty will generally be returned directly to them for repair. We will always endeavour to have this processed as quickly as possible for you although we can only work to their time frame. For full details of each manufacturer's warranty, please refer to the warranty booklet (if included with the watch) or alternatively the manufacturer’s website. This generally does not apply to things such as, but not limited to, any defect in the products arising from: fair wear and tear; wilful damage, abnormal storage or working conditions or accident.
The Watch Buyers One Year Warranty
All of the watches that we sell include our Watch Buyers 1 year warranty. We guarantee that as long as the watch is used in the way it is intended it will operate for the period of the warranty as it should were it a new watch. The warranty does not apply to any defect in the products arising from: fair wear and tear; wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; if you fail to operate or use the products in accordance with the user instructions; any alteration or repair by you or by a third party who is not one of our authorised repairers; or any specification provided by you.
The Watch Buyers Lifetime Guarantee Of Authenticity
We provide a lifetime guarantee with all of our watches in that they are a genuine and authentic article. If at any point the watch is confirmed as counterfeit, then your money will be refunded to you when we receive the watch (and any accessories provided at the time of sale) and confirmation of its authenticity is ascertained, generally from the original manufacturer. We are unable to action this guarantee without the watch being with us and without proof.